Our Commitment

RKAY Recruitment is committed to providing high-quality recruitment services. We value feedback and take all complaints seriously. This policy outlines how we handle complaints and ensures that all concerns are addressed fairly and promptly.

What Is a Complaint?

A complaint is an expression of dissatisfaction about our services, processes, or the conduct of our staff. We encourage open communication and view complaints as an opportunity to improve our services.

How to Make a Complaint

Complaints can be submitted in the following ways:

• Email: Send details to complaints@rkayrecruitment.com
• Phone: Call our office at 020 3488 4211
• Post: Write to RKAY Recruitment, Dunstable, England
• In Person: Visit our office during working hours

Information to Include

To help us investigate your complaint effectively, please provide:

• Your full name and contact information
• A clear description of your complaint
• Dates and details of relevant events
• Any supporting documentation or evidence
• The outcome you are seeking

Our Process

We follow a clear process to handle complaints:

1. Acknowledgment: We will acknowledge your complaint within 2 working days.
2. Investigation: We will investigate thoroughly, reviewing all relevant information.
3. Response: We will provide a detailed response within 15 working days. If more time is needed, we will keep you informed.
4. Resolution: We will propose a resolution and take appropriate action.
5. Review: We will review our processes to prevent similar issues.

Escalation

If you are not satisfied with our response, you may request that your complaint be reviewed by senior management. In certain circumstances, you may also refer your complaint to relevant regulatory bodies.

Confidentiality

All complaints are handled confidentially. Information will only be shared with those directly involved in resolving the complaint. We respect your privacy and will not disclose your identity without your consent, unless required by law.

Feedback and Improvement

We view complaints as valuable feedback. We regularly review complaints to identify trends and opportunities for improvement. Your feedback helps us enhance our services for all users.

Contact Us

If you have a complaint or any questions about this policy, please contact us:

RKAY Recruitment
Dunstable, England
Email: complaints@rkayrecruitment.com
Phone: 020 3488 4211